Question 1

What is TraceLog and how does it help my ISP?

Accepted Answer

TraceLog is a SaaS platform for route observability, latency analysis, and anomaly detection. It helps your NOC understand where incidents start, compare paths, and react with evidence instead of guesswork.

Question 2

Does TraceLog identify the origin of latency problems?

Accepted Answer

Yes. TraceLog correlates route telemetry and ASN context so your team can understand whether the issue is inside your network, at an exchange point, or in a third-party transit.

Question 3

How do remote probes work?

Accepted Answer

Remote probes run as lightweight Docker agents on Linux infrastructure. They execute active measurements from strategic points and send telemetry to the platform for correlation, alerting, and historical analysis.

Question 4

What is the difference between route monitoring and latency monitoring?

Accepted Answer

Latency monitoring tells you whether a destination is responding and how long it takes. Route monitoring reveals the full path and exposes where loss, detours, or hop changes are happening.

Question 5

Can I use TraceLog on TVs inside my NOC?

Accepted Answer

Yes. The product includes a TV-oriented monitoring mode with high-contrast visualization, enlarged metrics, and a continuous incident feed designed for operational environments.

Question 6

How do I install an external probe?

Accepted Answer

The standard path uses Docker with your sensor key and API base URL. The platform provides the ready-to-run image so your team can onboard new collection points quickly.

Question 7

How do notifications work for critical events?

Accepted Answer

Notification policies let you define which events matter and where they should be delivered. Email, Telegram, and webhook flows can be configured according to the escalation model of your team.

Question 8

How do I avoid false alarms during scheduled maintenance?

Accepted Answer

Maintenance windows temporarily silence alerts for the affected resources, reducing alert fatigue while preserving the operational history of the intervention.

Question 9

Does the platform keep historical measurements for audit and reporting?

Accepted Answer

Yes. TraceLog stores route, latency, and event history so your team can investigate incidents, prove impact, and generate evidence for customers, suppliers, and internal reviews.

Question 10

Does TraceLog support IPv6 monitoring?

Accepted Answer

Yes. The platform supports dual-stack scenarios and can monitor IPv4, IPv6, or hostname-based targets with visibility into the protocol used in each measurement.

Question 11

Does TraceLog integrate with Agente NOC?

Accepted Answer

Yes. Customers who already use Agente NOC can consult TraceLog telemetry, route changes, historical context, and operational statistics directly from the agent experience through the native compatibility between both products.

Question 12

Is there an API for integrating with internal systems?

Accepted Answer

Yes. Paid plans can expose data through API and webhooks, allowing integration with internal dashboards, automation flows, and external observability stacks.

Frequently asked questions about TraceLog

Route observability

Collection and integrations

Agente NOC compatibility

Talk to the team and see where TraceLog fits in your operation.